btcuci Privacy Policy

Introduction

This Privacy Policy ("Policy") is issued by btcuci ("btcuci", "we", "us", "our"), the operator of the online betting and gaming platform available at btcuci.win ("Platform"). This Policy applies to all personal data collected from individuals ("you", "your", "Player") who register an account, visit, or otherwise interact with the btcuci Platform.

btcuci is committed to handling your personal data responsibly and in accordance with applicable data protection laws and international standards for privacy. By registering an account or using the btcuci Platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.

Data Controller

btcuci, operating the Platform at btcuci.win, acts as the data controller for personal data collected from Players through the Platform. As data controller, btcuci determines the purposes and means of processing your personal data in accordance with this Policy. Questions regarding data control and privacy can be directed to btcuci's support team using the contact details provided at the end of this Policy.

Personal Data We Collect

3.1 Registration & Identity Data

When you register a btcuci account, we collect: your full name, date of birth, nationality, residential address, email address, and mobile phone number. This information is required to create and maintain your account and to comply with our Know Your Customer (KYC) obligations.

3.2 Identity Verification Documents

As part of KYC verification — and in response to specific withdrawal or account review requests — btcuci may collect copies of identity documents including: Malaysian National Registration Identity Card (MyKad), passport, driving licence, utility bills or bank statements as proof of address, and selfie photographs for identity confirmation.

3.3 Financial Data

btcuci collects information about your deposit and withdrawal transactions, including payment method identifiers (such as Touch 'n Go account references, bank account numbers, or e-wallet references), transaction amounts, and timestamps. btcuci does not store full card numbers or full bank account credentials on its servers.

3.4 Betting & Gaming Activity Data

btcuci maintains records of your betting history, game play history, wager amounts, win/loss outcomes, and account balance changes. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory reporting purposes.

3.5 Technical & Device Data

When you access the btcuci Platform, we automatically collect: your IP address, device type, operating system, browser type and version, screen resolution, preferred language, referring URL, and session timestamps. This data is used for security monitoring, fraud prevention, and Platform performance optimisation.

3.6 Communications Data

If you contact btcuci's support team — via live chat, email, or any other channel — we retain records of those communications, including the content of messages and associated metadata. This is used for quality assurance, dispute resolution, and staff training purposes.

How We Collect Personal Data

btcuci collects personal data through the following means:

• Direct provision: Data you enter directly into the Platform during registration, account management, deposit/withdrawal processes, or support interactions;
• Automatic collection: Technical and usage data collected automatically when you access or interact with the Platform, including through cookies and similar tracking technologies (see Section 10);
• Third-party verification: Identity and address verification data received from third-party KYC service providers engaged by btcuci;
• Payment processors: Transaction confirmations and payment identifiers received from btcuci's integrated payment processing partners, including eWallet operators and banking FPX providers.

How We Use Your Personal Data

btcuci uses your personal data for the following purposes:

• Account creation, maintenance, and authentication;
• Processing deposits, withdrawals, and financial transactions in MYR;
• Complying with KYC, AML, and regulatory reporting obligations;
• Verifying player eligibility and enforcing the 21+ age restriction;
• Detecting, preventing, and investigating fraud, money laundering, collusion, and other prohibited activities;
• Monitoring for responsible gaming concerns and administering self-exclusion or limit tools where requested;
• Communicating with you regarding your account, transactions, promotions (where opted in), and material policy changes;
• Providing customer support and resolving disputes;
• Improving Platform performance, security, and user experience;
• Complying with applicable legal obligations and responding to lawful requests from regulatory or law enforcement authorities.

Legal Basis for Processing

btcuci processes your personal data on the following legal bases:

• Contractual necessity: Processing required to enter into and perform the contract between you and btcuci (i.e., account registration and service delivery);
• Legal obligation: Processing required to comply with applicable KYC, AML, tax, and regulatory requirements;
• Legitimate interests: Processing for fraud prevention, security monitoring, platform improvement, and responsible gaming monitoring, where such interests are not overridden by your privacy rights;
• Consent: Processing for marketing communications and optional profile analytics, where you have provided specific consent — and which you may withdraw at any time.

Data Sharing & Third Parties

btcuci does not sell your personal data to unaffiliated third parties. btcuci may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• KYC & identity verification providers: Third-party services engaged to verify your identity and address as part of btcuci's regulatory compliance obligations;
• Payment processors: eWallet operators (Touch 'n Go, Boost, GrabPay), banking FPX networks, and cryptocurrency processors, as necessary to process your transactions;
• Game software providers: Casino game studios and sportsbook data providers who may receive anonymised or pseudonymised session data for game delivery and result certification purposes;
• Regulatory authorities: Where required by applicable law, regulation, or lawful court or regulatory order, btcuci may disclose personal data to governmental or law enforcement bodies;
• IT infrastructure providers: Cloud hosting and data storage service providers operating under binding data processing agreements with btcuci.

All third-party service providers engaged by btcuci are required to process your data only for the specified purpose and in accordance with btcuci's instructions, and are prohibited from using it for their own independent commercial purposes.

Data Retention

btcuci retains personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations — including AML record-keeping requirements, which typically mandate retention for a minimum of five (5) years following account closure or the last transaction date. Gaming activity and financial transaction records may be retained for longer periods where required by the jurisdiction under which btcuci operates.

Where personal data is no longer required for its original purpose and no legal retention obligation applies, btcuci will securely delete or irreversibly anonymise the data so that it can no longer be associated with any individual.

Data Security

btcuci implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and the btcuci Platform;
• Encrypted storage of sensitive personal and financial data at rest;
• Access controls limiting internal staff access to personal data on a strict need-to-know basis;
• Multi-factor authentication requirements for Platform administrator access;
• Regular security audits, penetration testing, and vulnerability assessments;
• Incident response procedures for prompt identification and management of any data security breach.

Despite these measures, no system can guarantee absolute security. If you believe your btcuci account has been compromised, please contact support immediately.

Cookies & Tracking Technologies

btcuci uses cookies and similar technologies (including local storage and session identifiers) on the Platform. Cookies are small data files placed on your device that enable certain Platform functions and collect usage information. btcuci uses the following categories of cookies:

• Strictly necessary cookies: Required for Platform operation, including user authentication, session management, and security features. These cannot be disabled without impairing Platform functionality;
• Analytics cookies: Used to collect anonymised data about how visitors interact with the Platform, enabling btcuci to improve performance and user experience;
• Preference cookies: Used to remember your Platform settings, such as preferred language, display preferences, and last visited sections.

Most browsers allow you to control or delete cookies through browser settings. Disabling strictly necessary cookies may prevent certain Platform functions from operating correctly. btcuci does not use third-party advertising or behavioural tracking cookies.

Your Data Rights

Subject to applicable law, you may have the following rights in relation to your personal data held by btcuci:

• Right of access: Request a copy of the personal data btcuci holds about you;
• Right to rectification: Request correction of inaccurate or incomplete personal data;
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to btcuci's legal retention obligations;
• Right to restriction: Request that btcuci restrict processing of your personal data in certain circumstances;
• Right to data portability: Request a copy of your personal data in a structured, machine-readable format for transfer to another service provider;
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact btcuci's support team. We will respond to data rights requests within 30 calendar days of receipt, or sooner where required by applicable law.

Minors & Age Restriction

The btcuci Platform is strictly for adults aged 21 years and above. btcuci does not knowingly collect personal data from individuals under the age of 21. If btcuci becomes aware that personal data has been collected from a minor, the associated account will be suspended immediately, the data deleted to the extent permitted by law, and any deposits returned where traceable. If you believe a minor has registered a btcuci account, please contact support immediately.

Changes to This Privacy Policy

btcuci reserves the right to update this Privacy Policy at any time. Where changes are material — affecting how your personal data is collected, used, or shared — btcuci will provide advance notice via the Platform or by email to your registered address. The effective date at the top of this Policy will be updated to reflect the date of the most recent revision. Your continued use of the btcuci Platform after the effective date of a revised Policy constitutes acceptance of the updated terms.

Contact & Data Enquiries

For all privacy-related enquiries — including data access requests, data correction requests, consent withdrawals, or complaints regarding btcuci's data handling practices — please contact the btcuci support team. Our team is available around the clock in English.

Email (plain text — not a clickable link): [email protected]

Live chat support is available directly through the btcuci Platform for registered account holders. For formal data rights requests, please use email to ensure a complete written record of your request and our response.